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TOPIC: Apply outstanding credits

Apply outstanding credits #3080

  • amy2876
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Hello. Is there any way to apply a credit from an over-payment to an invoice? Or is this thing only set to issue refund checks? My aging report has a lot of unapplied credits.
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Apply outstanding credits #3081

  • dgillz
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Have you looked at the "reapply credit memos" application under AR->Processes?
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Apply outstanding credits #3088

  • amy2876
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I have not, but I will give it a try. Thank you so much for the tip!
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Apply outstanding credits #3089

  • amy2876
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Okay, so here's a problem:

Customer is invoiced 8,564.60
Customer Pays 8,564.60
A credit memo is issued to customer for 10,612.00.

This is all applied to the same invoice. When I try to reapply the transaction, it only pulls up 8,564.60 for me to reapply because that was the original amounts the invoice? How do I access the 2,047.40 that is left over? Do I just issue a refund check and forget this mess?
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