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TOPIC: Can't access reseller portal via proxy

Can't access reseller portal via proxy #896

  • dborn
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I have a reseller that uses a proxy server. If they bypass the proxy server on their end, they can log into our eSynergy portal. If they try to connect through the proxy, they can't log in.

Exact support said to ensure that Basic Authentication is enabled on the IIS virtual directory. I verified that it is enable on the Synergy directory.

The same situation occurs for AOL users trying to connect to the portal.

Has anyone else dealt with this problem? Any solution?
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