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TOPIC: 7.6.3 Phone orders, crdt cd proc, address ver, freight chgs

7.6.3 Phone orders, crdt cd proc, address ver, freight chgs #593

  • Craig Webb
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Air Lift Company, Lansing, Mi manufacturer and user of Macola Progression 7.6.300 is looking for companies who:

1. Are entering customer orders while the customer is on the telephone (phone orders).
2. And/or – authorizes credit cards on a phone order with the customer using Macola’s credit card module, Flexibility, Designer, or other.
3. And/or – performs address verification on phone orders with customer using Flexibility or other custom product. Example: ask the customer zip, enter zip, program searches and brings up city and state. Street would even be better.
4. And/or – quoting freight rates to customers on phone orders using a program that considers weight, ship from zone, ship to zone and gives you freight amount choices for ground, 2nd day air, or NDA to quote the customer.
We are interested in any creative ways to accomplish credit card authorization, address verification and quoting freight rates on a phone order with the customer. Using the static OE screen our customer service reps. are finding it easier to hand write the order while talking to the customer and then key it into the software after the call is terminated. Please contact Craig Webb at 517.322.2144 x233 or craigwebb@airliftcompany.com if you have any suggestions for us. Thank you.
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