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TOPIC: email alert includes Synergy Request

email alert includes Synergy Request #2128

  • Culex
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Hi

Does anyone know if its possible to create an email alert that includes a hyperlink to a Synergy Request?

I have tried but think because the email alert from EEM is plain text and not HTML it doesn't recognise the full hyperlink

Any help would be appreciated
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email alert includes Synergy Request #2129

  • wynohrad
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You need to send your eem email as html and then there are no issues. See example below:

{BEGIN*HTML}
<HTML>
<HEAD><BASE HREF="http://portal/synergy/docs/" /></HEAD>
<BODY contentEditable=false style="FONT-FAMILY: ">
<TABLE cellSpacing=0 cellPadding=0 width=662 align=center border=0>
<TBODY>
<TR>
<TD align=center>
<P><FONT style="FONT-SIZE: 9px; COLOR: rgb(204,204,204); FONT-FAMILY: Arial,Helvetica,sans-serif; TEXT-ALIGN: center">To avoid Gamma Vacuum from being filtered out as bulk mail, please add us to your contact list. </FONT></P></TD></TR></TBODY></TABLE>
<TABLE cellSpacing=0 cellPadding=0 width=662 align=center border=0>
<TBODY>
<TR>
<TD align=middle><img src="www.gammavacuum.com/images/mail/GV_header.jpg" width="662" height="150"></TD>
</TR>
<TR>
<TD align=middle bgColor=#eeeeee>
<TABLE cellSpacing=0 cellPadding=0 width=660 align=center bgColor=#ffffff border=0>
<TBODY>
<TR>
<TD style="PADDING-RIGHT: 0px; PADDING-LEFT: 14px; PADDING-BOTTOM: 5px; PADDING-TOP: 5px" colSpan=3><FONT face=Tahoma color=#000099 size=4>Return Material Authorization {HID}</FONT></TD>
</TR>
<TR>
<TD style="PADDING-RIGHT: 0px; PADDING-LEFT: 14px; PADDING-BOTTOM: 5px; PADDING-TOP: 5px" colSpan=3><p><font color="#585858" size="2" face="Tahoma">Dear {FullName},<br>
Thank you for contacting Gamma Vacuum. Based on our communications, it has been mutually determined that the next course of action is for you to ship materials to our facility. Please take a moment to review this document. Upon review, please take the following steps:</font></p>
<ul>
<li><font color="#585858" size="2" face="Tahoma">Print a copy of this document from your e-mail program (typically using the File - Print menu)</font></li>
<li><font color="#585858" size="2" face="Tahoma">Fill in any missing/incorrect company, contact or product information and sign this form</font></li>
<li><font color="#585858" size="2" face="Tahoma">Attach a copy of this form to the shipment</font>
</li>
</ul>
</TD>
</TR>
<TR>
<TD width=22> </TD>
<TD>
<FONT color=#990000 face=Tahoma>Company Information</FONT>
<TABLE width="100%" border=0 cellPadding=1 cellSpacing=1>
<TBODY>
<TR>
<TD width="20%" valign="top"><FONT face=Tahoma color=#585858 size=2>Company Name:<br>
Return Address:<br>
</FONT></TD>
<TD width="30%"valign="top"><FONT face=Tahoma color=#585858 size=2>{cmp_name}</FONT><FONT face=Tahoma color=#585858 size=2><br>
{AddressLine1}<br>
{AddressLine2}<br>
{City}, {StateCode} {PostCode}<br>
{Country}
</FONT></TD>
<TD width="20%" valign="top"><FONT face=Tahoma color=#585858 size=2>Contact Name:<br>
Phone Number:<br>
E-mail Address:<br>
<br>
Purchase Order No.:</FONT></TD>
<TD width="30%" valign="top"><FONT face=Tahoma color=#585858 size=2>{FullName}</FONT><FONT face=Tahoma color=#585858 size=2><br>
{cnt_f_tel}
<br>
{cnt_email}
<br>
<br>
{FreeTextField_01}
</FONT></TD>
</TR>
</TBODY></TABLE><br>
<font color="#990000" face="Tahoma">Product Information</font>
<TABLE width="100%" border=0 cellPadding=1 cellSpacing=1>
<TBODY>
<TR>
<TD width="20%" valign="top"><FONT face=Tahoma color=#585858 size=2>Part Number</FONT><FONT face=Tahoma color=#585858 size=2>:<br>
</FONT></TD>
<TD width="30%"valign="top"><FONT face=Tahoma color=#585858 size=2>{ItemCode}</FONT><FONT face=Tahoma color=#585858 size=2><br>
{Description}<br>
</FONT></TD>
<TD width="20%" valign="top"><FONT face=Tahoma color=#585858 size=2>Serial Number</FONT><FONT face=Tahoma color=#585858 size=2>:</FONT></TD>
<TD width="30%" valign="top"><FONT face=Tahoma color=#585858 size=2>{Number}</FONT><FONT face=Tahoma color=#585858 size=2><br>
</FONT></TD>
</TR><tr>
<td><FONT face=Tahoma color=#585858 size=2>Reason for Return:</FONT><br></td>
<td colspan="3"><FONT face=Tahoma color=#585858 size=2>{Reason}</FONT></td>
</tr>
</TBODY></TABLE>
<P><FONT face=Tahoma color=#990000>Contaminant*/Hazardous Substance** Declaration</FONT><BR>
<FONT face=Tahoma color=#585858 size=2>We declare that the product described above HAS/HAS NOT (circle one) been exposed to a contaminant/hazardous substance as described below. </FONT></P>
<P><font color="#585858" size="2" face="Tahoma">If exposure is declared, please note substances: ____________________________________________</font></P>
<FONT face=Tahoma color=#990000>Company Return Authorization</FONT><BR>
<TABLE width="100%" border=0 cellPadding=1 cellSpacing=1>
<TBODY>
<TR>
<TD width="20%" valign="top"><FONT face=Tahoma color=#585858 size=2> Authorizing<br>
Signature:<br>
</FONT></TD>
<TD valign="top"><FONT face=Tahoma color=#585858 size=2><br>
________________________________________________________________
<br>
{FullName}
<br>
{cnt_job_desc}</FONT></TD>
</TR>
</TBODY></TABLE>
<BR>
<FONT face=Tahoma color=#990000>Return Packaging Notification</FONT><BR>
<FONT face=Tahoma color=#585858 size=2>Gamma Vacuum uses the highest quality shipping materials to ensure that your equipment arrives at your facility without any damages. In the event that you do not have any original shipping materials from us, please contact us for appropriate packaging instructions. For large items and electronic goods, use great care with improvised packaging. Improper packaging can result in excessive shipping damage and will be documented by Gamma Vacuum and added to repair invoices.</FONT></TD>
<TD width=22> </TD></TR></TBODY></TABLE></TD></TR>
<TR>
<TD align=middle><img src="www.gammavacuum.com/images/mail/GV_footer.jpg" width="662" height="40"></TD>
</TR>
<TR>
<TD align=center>
<FONT face=Tahoma color=#990000 size=2>Please ship products to:</FONT><br>
<FONT face=Tahoma color=#585858 size=2>Gamma Vacuum • Attn: RMA {HID}<br>
2915 133rd Street West • Shakopee, MN 55379 • USA<BR>
(t) 800.237.3603 • (p) 952.445.4841 • (f) 952.445.7615 • </FONT><A href="mailto:info@gammavacuum.com?subject=gammavacuum.com General Inquiry"><FONT face=Tahoma color=#330033 size=2> This email address is being protected from spambots. You need JavaScript enabled to view it. </FONT></A></TD>
</TR></TBODY></TABLE><!-- START COPYRIGHT COPY -->
<TABLE cellSpacing=0 cellPadding=0 width=660 align=center border=0>
<TBODY>
<TR>
<TD><BR>
<P style="PADDING-RIGHT: 20px; PADDING-LEFT: 14px; FONT-SIZE: 9px; COLOR: rgb(173,173,175); FONT-FAMILY: Arial,Helvetica,sans-serif; TEXT-ALIGN: left; FONT-VARIANT: normal">
* Contaminants to vacuum systems are defined as: any substance that, because of its properties, is not compatible with ultra-high vacuum (UHV) operation. Some of these are: silicon (in the form of silicones), sulfur, cadmium, fluorine and chlorine. Contaminants have been determined by vapor pressure curves and/or properties that are detrimental to the operation of UHV products.

<br>** Hazardous substance means a chemical or substance, or mixture of chemicals or substances, which:
a. is regulated by the Federal Occupational Safety and Health Administration under Code of Federal Regulations, title 29, part 1910, subpart Z;
b. is either toxic or highly toxic, an irritant, corrosive, a strong oxidizer, a strong sensitizer, combustible, either flammable or extremely flammable, dangerously reactive, pyrophoric, a carcinogen, a teratogen, a mutagen, a reproductive toxic agent, or that otherwise, according to generally accepted documented medical or scientific evidence, may cause substantial acute or chronic personal injury or illness during or as a direct result of any customary or reasonably foreseeable accidental or intentional exposure to the chemical or substance. (Common examples: arsenic, cadmium, gallium, cesium, mercury, radiation, etc.)
<BR><br>
Gamma Vacuum is committed to respecting your privacy. For specific information, access our <A href="www.gammavacuum.com/privacy.asp" target=_blank>Privacy Policy</A>.<BR>© 2009 Gamma Vacuum. All Rights Reserved. All product and company names are trademarks of their respective owners.<BR></P></TD></TR></TBODY></TABLE><!-- END OF COPYRIGHT COPY --></BODY></HTML>
{END*HTML}
Tony Wynohrad
Business Director
Gamma Vacuum
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email alert includes Synergy Request #2130

  • Culex
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Hi

Many thanks for the information but get my email delivered with the html element as an attachment and not in the body of the email itself? This is what I always thought was an issue with EEM and sending HTML emails? am I wrong? Is there something I am missing?

Kind regards
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email alert includes Synergy Request #2132

  • wynohrad
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There is only one thing that I know of that needs to be in place. The HTML beginning and end tags as shown above. This works for our smtp.
Tony Wynohrad
Business Director
Gamma Vacuum
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email alert includes Synergy Request #2133

  • Culex
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RESOLVED!

I found that if you encase the hyperlink in open and closed brackets then it works fine :D

Thanks for your help

Regards
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