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TOPIC: Word Mail Merge Trouble and Resolution

Word Mail Merge Trouble and Resolution #498

  • lipmanl
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We had a problem with constructing Mail Merge documents from within Word using the addin (Word-> e-Synergy -> Merge Fields). Most of the fields were off by one. For instance, the field labelled "Type" was really "Account Manager."

We think this was caused by the upgrade from 340 to 360. They added a couple of fields and this may have caused the off-by-one error.

The solution was to totally disinstall the add-in from all Office products and reinstall. That cleared up the problem nicely. See docs 03.599.851, 01.302.329, and 03.047.855. Some of the file locations are a little different if you're not using XP.

Please let me know if anyone else has had this problem and if this fixed it.

Scott Leete suggested the fix today in the Webinar--thanks, Scott!

(Now, how about making policy visible when crating a document by type?)
Lee Lipman
Election Systems and Software
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