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TOPIC: New Customers in Integrated Environment

New Customers in Integrated Environment #443

  • Kruegeme
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Looking for how others have handle this.....

e-Synergy Account number is numeric
Macola ES Customer number is alpha-numeric

Customer Service bouncing between the two applications and trying to remember what number to use to find the account.

In some cases we can change the e-Synergy account number to the alpha-numeric schema as long as a Supplier doesn't already exist. I have never really received a good reason why e-Synergy doesn't allow this duplication. With converted Progression data handles it just fine.
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New Customers in Integrated Environment #455

  • nbrown_ITI
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Kruegeme,
One way to handle this is to make a "Customer Support" startpage that includes a search based on debtor number. You can do this with the following html tags in any e-Syn document:

<FORM ACTION="CRMSearch.asp?Action=1" method="post" name="search_form">
<INPUT TYPE=TEXT NAME=Financial_AR STYLE="width:250px" VALUE="">
<BUTTON class="BtnSearch" Type=submit ID=Search ACCESSKEY="S"><U>S</U>-Search</BUTTON>
</form>
Nathan Brown
Director, Implementation
Interactive Technology, Inc
nbrown@inttech.com
+1-704-296-2512
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New Customers in Integrated Environment #456

  • Kruegeme
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Thanks Nathan.

Regards,
Marc
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