We are a contract manufacturer and a majority of our invoices are sent out with over shipments (within contractual agreement parameters); this is when the quantity shipped is greater than the quantity ordered.

I’m currently running Macola ES/eSynergy 9.5.700. For the last 3 years I’ve been trying to get Exact to fix a known issue in Pivot Analysis where these orders that have a quantity shipped greater than the quantity ordered; Pivot Analysis returns (qty_ord * unit_prc) instead of (qty_shipped * unit_prc).

Obviously, this makes eSynergy useless as a BI Tool for us as we have inconsistencies between what we actually sold and what eSynergy is reporting.

Also, eSynergy does not take ratios into consideration once you delve an order number.

A month ago I sat with my VAR and we investigated the most current version of ES as well as Synergy Enterprise and these issues are still present. Besides logging multiple service tickets with our VAR and Macola… What other venue is available to Macola users to get a bug fixed? 3 years is a long time and it does not seem like Exact is interested in resolving the bugs that I found.

Bryan Moscato
Information Technology Officer
Topiderm Inc.
5200 New Horizons Blvd.
North Amityville, NY 11701

t: 631-225-5757
f: 631-794-2310
This email address is being protected from spambots. You need JavaScript enabled to view it.

Does anyone know if Exact monitors and/or replies to these forums, or is a user driven community?

I believe this is user driven. However there are some Exact people who have provided answers from time to time.

Exact should have issued a bug # to you. Do you have this?

I will follow up on your issues with the appropriate people at Exact. Please contact me - This email address is being protected from spambots. You need JavaScript enabled to view it.