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TOPIC: Look-up fails after 9 parent links

Look-up fails after 9 parent links #2531

  • mmccarty
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Synergy ASP 9.5.700

When entering consumer warranty cards, we use the Parent field to link them back to the dealer they purchased from. Staff have reported that after 9 such links the look-up window fails. I have confirmed this on three different machines - on the 10th attempt I get a blank box rather than the account list. Closing Synergy doesn't resolve the problem, we must close Internet Explorer. As you can imagine, for someone whose job is entering this information, having to restart IE every 10th time can get old real quick.

Does anyone have previous experience with this or have a suggestion on how to correct it?
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Look-up fails after 9 parent links #2532

  • mmccarty
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Follow-up: We discovered the issue only happens on a Win7 machine running IE9. We do not have this problem on a WinXP machine running IE8. We did some testing and have come to the conclusion that it's a bug in Synergy unless anyone has any other suggestions.
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